Looking for Answers To Only Richmond Tickets Frequently Asked Questions?
If you wonder about Only Richmond Tickets or how we sell, the answer may be in this FAQ page. If you have more issues not addressed here, just call our customer service . Phone 804-369-9798 or fill out our support form.
If someone purchases a ticket from an event’s ticket office -- known as the primary ticket seller -- they have the choice to sell that reservation to a different buyer. Sellers in the secondary market may be firms, box office promoters, licensed ticket sellers, and individuals like you. Only Richmond Tickets shows you tickets from a leading ticket marketplace, and restricts search results for Richmond and adjoining towns so you can easily discover the perfect tickets in your city.
The ”price based on demand” model runs the secondary ticket market, and you may see that ticket prices shift over time. It’s not rare to see tickets go for under primary prices. You can also see hard-to-find tickets for shows that are sold out that might cost more than the primary purchase price. The key to the secondary market is to check back often to find who’s playing in Richmond.
Contingent on the seller and event, you may receive your tickets in a few different methods:
Email: A code will be sent to your email before the event, from which you can download your physical ticket. These e-tickets might need to be with My Ticket Tracker.
FedEx: The seller will ship the tickets with FedEx. Tickets are guaranteed to get there before start time, and you’ll receive a FedEx tracking number once your package is mailed.
Will Call: Tickets will be waiting at the will call or box office area.
3rd party Pick-up: Tickets should be picked up at a close place other than the venue (no more than 20-30 minutes away from the venue).
Paperless: The seller will come and meet you at the venue and walk you to the will call area.
Flash: The ticket seller will mail you a gift card that you will need to scan at the venue front gate. It will have the initial sale transaction and will give a viable receipt.
You can pick an alternate shipping address -- even P.O. boxes -- for most orders placed through Only Richmond Tickets. However, on sales above $750, the ticket seller can reject to mail to a separate place other than the billing address. Additionally, sellers may ask for a signed authorization from the customer if they need proof that the alternative shipping address is valid.
Instant tickets are generally available to download and print after you place your order. Please allow for processing time, which could take up to one business day. You will get a confirmation email showing you how to access your instant tickets.
To ensure you have a wonderful experience in Richmond, all tickets have a 100% Money Back Guarantee in the event that:
The seller never fulfills your order
The purchased tickets arrive after the event starts
The purchased tickets are found to be unacceptable by the venue. (Demonstrable evidence must be issued by the venue as a written letter.)
The event was canceled and not rescheduled. (Shipping fees not included in the refund.)
Tickets from Only Richmond Tickets are usually first-come, first-served. If your order is canceled mid-process, it means another customer submitted their purchase before you. Unfortunately, you will have to go back to that event and try again for a new seat.
Many sellers are listing multiple groups of seats and are able to fulfill orders better if they don't put the seating numbers on the listings. Instead, you'll see general rows and sections to pick from. Rest assured that your party will still be side by side to the other seats unless detailed in the listing.
As Only Richmond Tickets is a resale site, the first buyer’s name will appear on the ticket rather than yours. However, you will still get into the event because it's the bar code that's necessary for entry.
To avoid ticketing scams, almost all tickets are irrevocable units. As such, if your tickets get ruined, stolen, or lost you can reach out to the seller to ask if they can replace lost tickets. However, sales cannot be refunded.
In the case that an event has been permanently canceled, you qualify for a complete reimbursement (shipping not reimbursed). If the event is delayed and set for a new time, your tickets will transfer to the new date.